Privacy policy

Last Updated: 21/11/2024

At iExpert Repairs, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your data when you interact with our website or services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and address.
  • Device Information: Details of the device(s) you send to us for repair, such as make, model, and reported issues.
  • Payment Details: Information required to process payments (e.g., card details or payment service provider data).
  • Website Usage Information: Data collected through cookies and analytics tools, such as IP addresses, browser type, pages visited, and time spent on our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your repair requests or purchases.
  • To communicate with you regarding your repair status, queries, or customer support.
  • To send you updates, promotions, or newsletters (if consent is provided).
  • To improve our website, services, and customer experience through analytics.
  • To comply with legal obligations or resolve disputes.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party partners (e.g., payment processors, courier services) to facilitate your orders.
  • Legal Compliance: To comply with legal obligations, enforce agreements, or protect against fraudulent or harmful activities.

4. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

  • All sensitive payment information is encrypted.
  • Access to personal data is restricted to authorized personnel only.

5. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data where applicable.
  • Objection: Object to the processing of your personal data for marketing purposes.
  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at info@iexpertrepairs.co.uk

6. Cookies

Our website uses cookies to enhance your browsing experience and collect analytical data. You can manage your cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Retention of Data

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Contact Us

If you have any questions or concerns about our privacy policy or data practices, please contact us:

  • Email: info@iexpertrepairs.co.uk
  • Phone: 07939 990557
  • Address: iExpert Repairs, 161 Hamlet court road, Southend-on-Sea, Essex, UK

10. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date.