Returns & refund policy

Website: https://iexpertrepairs.co.uk
Last updated: 12/08/2026

At iExpert Repairs, we are committed to customer satisfaction and offer high-quality products and repair services. This policy explains your rights and our obligations for both product purchases and repair services, so the process is clear and transparent for every customer.

1. Right to Cancel (Change of Mind)

If you’re not entirely happy with a product you’ve purchased, you may return it within 14 days of receipt for a full refund or exchange, provided the following conditions are met:

• The item is returned within 14 days of purchase.
• The product is unused, in its original condition, and in its original packaging, with proof of purchase.
• All original packaging is undamaged and in saleable condition, and any security seals are intact.

Returns are not accepted for items that have been used but are not faulty. This ensures fairness and consistency for all customers. Repair services are not covered by this change-of-mind right once work has begun – see Section 3 below.

2. Faulty, Damaged, or Incorrect Goods

If a product you purchased is faulty, damaged, or doesn’t match its description, contact us within 48 hours of receipt. In accordance with your statutory rights under the Consumer Rights Act 2015, we will offer a repair, replacement, or refund as appropriate.

3. Phone, Laptop & iPad Repairs – 12-Month Warranty

We stand behind our repair work with a 12-month warranty on all repairs carried out by iExpert Repairs.

Warranty coverage. If a repair fails within 12 months of completion, we will repair or replace the faulty part at no extra cost.

Exclusions. The warranty does not cover physical damage (cracks, scratches, etc.) or water/liquid damage occurring after the repair. Where a fault is reported, we will inspect the device to determine whether it was caused by pressure, mishandling, or accidental damage rather than the original repair.

7-day refund window. By booking a repair with us, you accept these terms. If a problem arises within 7 days of the repair being completed, contact us immediately and we will offer a refund or a free repair. After 7 days, we will offer a repair or replacement in line with your rights under UK consumer law; refunds are not automatically available past this point.

Software and calibration issues. Software faults – including calibration errors – can occur independently of a repair, even when genuine parts have been fitted, and are outside our control. These fall under the device manufacturer’s responsibility. Our warranty does not cover software updates, software-related calibration failures, or other software issues unrelated to the physical repair work performed.

Diagnostic and non-completed work. If we’re unable to complete a repair (for example, a part is unavailable or the issue is unrepairable), any diagnostic or assessment fee already incurred may still apply, and this will be communicated to you before work begins.

4. Devices Locked or Secured by Passwords/Accounts

To carry out repairs safely and return your device fully functional, please remove any screen locks, passcodes, or account locks (iCloud, Google, Samsung, etc.) before drop-off, or provide the necessary credentials. We cannot be held responsible for delays or inability to test a repair if a device remains locked.

5. How to Request a Return, Refund, or Warranty Claim

Contact us before returning an item or raising a warranty claim:

• Email: info@iexpertrepairs.co.uk
• Include your order or job number, a description of the issue, and photos where relevant.

Returns or repairs sent to us without prior contact may experience delays in processing.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied. We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit back to us.

7. Refund Processing

Approved refunds are processed within 5-7 working days of the returned item being received and inspected, or of a warranty claim being approved. Refunds are issued to the original payment method; bank processing times may vary.

8. Contact Us

If you have any questions about this policy, please get in touch:

iExpert Repairs
Website: https://iexpertrepairs.co.uk
Email: info@iexpertrepairs.co.uk