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Home » iPad repairs » iPad Pro 12.9″ 5th Gen (2021) Repair

Models: A2378, A2461, A2462

iPad Pro 12.9″ 5th Gen (2021) Repair

Looking for a trusted iPad Pro 12.9" 5th Gen (2021) repair service? We repair A2378, A2461, and A2462 models with professional care. Whether your device has a cracked screen, a battery that drains too fast, or a faulty charging port, we’ve got you covered. As specialists in iPad repairs, we restore devices daily using premium-quality parts and advanced repair techniques, ensuring your tablet performs like new. Plus, every repair comes with a 12-month warranty, giving you complete confidence in our service.

Can’t visit us? No problem! We offer a nationwide mail-in repair service across the UK, including London. Simply book your repair online, and we’ll send you easy-to-follow instructions on how to send your iPad to us. Our skilled technicians will repair it the same day and return it to you with free next-day delivery - fast, secure, and hassle-free.

See Before & After

Screen Repair

Battery Replacement

Charging Port Fix

Diagnostic Service

iPad Pro 12.9" 5th Gen Screen Replacement

£229

Repair Description

The Liquid Retina XDR display on the iPad Pro 12.9" (5th Gen) delivers stunning visuals, but a cracked or damaged screen can ruin the experience. If your display is shattered, flickering, or showing dead pixels, we provide professional screen replacement using premium-grade LCD and glass. Our repairs maintain True Tone, ProMotion, and HDR performance, ensuring crystal-clear visuals and a seamless touch experience.

How our mail-in repair works?

How long your repair takes?

12 month warranty included

How we protect your data?

iPad Pro 12.9" 5th Gen Battery Replacement

£85

Repair Description

Experiencing fast battery drain, overheating, or unexpected shutdowns? Over time, batteries lose their efficiency. Our battery replacement service restores your iPad’s power with a high-capacity lithium-ion battery, delivering longer battery life, stable performance, and optimal energy efficiency, so you can work, stream, and create without interruptions.

How our mail-in repair works?

How long your repair takes?

12 month warranty included

How we protect your data?

iPad Pro 12.9" 5th Gen Charging Port Fix

£75

Repair Description

Struggling to charge your iPad? If your device charges intermittently, doesn’t recognise the cable, or only charges at certain angles, the USB-C port may be damaged. Our charging port repair service ensures a reliable connection, allowing you to charge and transfer data smoothly without any hassle.

How our mail-in repair works?

How long your repair takes?

12 month warranty included

How we protect your data?

Not sure what is wrong?

£15

Repair Description

Not sure what’s wrong with your iPad Pro 12.9" 5th Gen? Our comprehensive diagnostic service identifies any issues, whether they’re related to hardware failure, software glitches, or internal damage. We provide a clear repair plan with honest pricing so you get the best solution for your device.

How our mail-in repair works?

How long your repair takes?

12 month warranty included

How we protect your data?

Select Repairs (Add More, Save 20%)

iPad Pro 12.9" 5th Gen Screen Replacement

£229

iPad Pro 12.9" 5th Gen Battery Replacement

£85

iPad Pro 12.9" 5th Gen Charging Port Fix

£75

Not sure what is wrong?

£15

Selected Repairs

Total: £0.00

Select Repair Type

Select Date

Choose the date you'll post your device or visit our store for repair

Select Estimated Time (Optional)

How our mail-in repair works?

Our mail-in repair service is designed to make the process simple from start to finish. If you’re unable to visit our Southend store, you can book your repair online, choose a suitable date, send your device to us, and we’ll take care of the rest.

1. Book your repair

Choose your device, select the repair you need, and place your order online using the book now button on the repair page. During booking, you’ll also be able to choose whether you’d prefer an in-store repair or our mail-in repair service, depending on what works best for you.

2. Choose your sending date

Once you’ve selected your repair, choose the date that suits you best to send your device to us. If you’re booking an in-store repair, you’ll instead choose the date you’d like to visit our Southend store.

3. Check your email

After your booking is complete, you’ll automatically receive a confirmation email with everything you need. For mail-in repairs, this includes your booking details, shipping instructions, and the address to send your device to.

4. Send us your device

For mailing, simply package your device securely and send it to us using your nearest courier or postal service. Once your device arrives with us, we’ll check it in and prepare it for repair. If you’ve selected an in-store booking, just bring your device to us on your chosen date and time.

5. We repair it

As soon as your device arrives, our technicians will inspect it and carry out the repair as quickly as possible. Most repairs are completed within 8-12 hours, depending on the issue and parts required. If anything unexpected comes up during the repair, we’ll contact you before going any further.

6. We send it back

Once your repair is complete, your device is carefully packaged and returned to you using tracked delivery. In most cases, customers receive their repaired device back within 2-3 working days, so you can get back up and running as quickly as possible.

How long your repair takes?

At iExpert Repairs, we aim to complete most repairs as quickly as possible so you can get your device back in top condition. Our standard hardware repairs, like screen, battery, or charging port replacements, are usually completed within 8-12 hours for mail-in repairs and 1-3 hours in-store.

In-store repairs

Most in-store repairs are completed on the same day, usually within 1-3 hours. We aim to return your device while you wait whenever possible.

Mail-in repairs

Mail-in repairs are typically completed within 8-12 hours of arrival at our workshop. Once repaired, your device is sent back via tracked delivery, usually arriving within 2-3 working days.

Complex repairs

Some issues, like motherboard faults, firmware problems, software troubleshooting, or rare hardware replacements, may take longer. If a repair is delayed, we will notify you and provide an estimated completion time.

Tracking & updates

You will receive email updates throughout the repair process for mail-in devices. This includes confirmation when we receive your device, when the repair starts, and when it’s shipped back to you.

Our commitment to speed & reliability

We are committed to completing repairs quickly without compromising quality. Every repair is tested thoroughly before being returned to you to ensure proper function and long-lasting results.

What 12 month warranty covers?

Every repair completed by iExpert Repairs includes a 12 month warranty for added peace of mind. We use quality parts and carry out all repairs with care, and if a fault develops relating to the repair carried out, we’re here to help.

Warranty included with every repair

All eligible repairs completed by iExpert Repairs include a 12 month warranty as standard. This covers the specific repair carried out by our technicians and is provided to give you confidence after your device has been repaired.

What your warranty covers

Your warranty covers the replacement part fitted during the repair as well as the labour involved in completing the repair. If a fault develops that is directly related to the repair we completed, we will inspect the device and, where applicable, repair or replace the affected part under warranty free of cost.

What is not covered

Our warranty does not cover any new damage or faults caused after the repair has been completed. This includes physical damage, drops, cracks, pressure damage, bent devices, liquid or water damage, misuse, accidental damage, or any unrelated internal faults that were not part of the original repair.

Important warranty conditions

The warranty applies only to the specific repair carried out and does not cover unrelated issues or pre-existing faults with the device. Any repair, tampering or internal work carried out by a third party after our repair may void the warranty.

We are here to help

If you experience a problem that you believe is related to your repair, simply contact our team and we’ll be happy to help. We may ask you to return the device to us for inspection so our technicians can assess the issue and fix it under the warranty.

How we protect your data?

At iExpert Repairs, your personal data is important to us. We take strict measures to ensure that your information is safe during every repair. Except for software or unlocking repairs, your data will not be affected when we fix your device, including screens, batteries, charging ports, and other hardware issues.

1. Your data is safe

We follow strict protocols to ensure that your data - including photos, contacts, messages, and apps - remains intact during hardware repairs. Repairs such as screen replacements, battery swaps, and charging port fixes do not require resetting or accessing your data, so it stays safe.

2. When data might be affected

For repairs related to software issues, unlocking devices, or troubleshooting system problems, your data may need to be temporarily accessed or altered to complete the repair. In these cases, our technicians handle your information carefully and professionally.

3. Strict internal procedures

All devices are handled securely in at our repair center. We maintain and follow strict protocols that prevent accidental data loss or corruption during hardware repairs. Only trained technicians have access to your device during the repair process.

4. Responsibility and guidance

While we take every precaution, we always recommend backing up your device before any repair. This ensures that your personal information is safe in the rare event of an unforeseen issue.

5. Our commitment

We are committed to providing safe, professional, and reliable repairs. Protecting your data is a top priority, and our procedures reflect this commitment. Most customers complete their repairs without any impact on their stored information.

Why Choose iExpert Repairs?

Certified Technicians

Certified Grade-A Parts

Same-Day Repairs

Best Price Guaranteed

12 Months Warranty

Excellent Rated on Trustpilot

Related Models We Repair

iPad Pro 12.9″ 3rd Gen (2018) Repair

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iPad Pro 12.9″ 6th Gen (2022) Repair

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